Store Policy
Customer Care
Bykon Bikes were born of a dream to provide a unique and sustainable way to travel. Our eBikes are manufactured to provide a safe, comfortable, and all around enjoyable riding experience for every user. With a commitment to a greener future, Bykon wants to create a great ecological alternative to emissions travel. Bykon Bikes offers premium all season eBikes for all types of riding. With long range capabilities, we are an energy efficient and environmentally friendly eBike. We are grateful for your like-minded commitment and hope to continue to push for a more eco-friendly future! Your confidence in us helps us push to improve the quality of our planet.
We are committed to you the customer. We are always open to any questions, comments, and concerns. Feel free to get ahold of us at bykonbikes@gmail.com.
Warranty
Bykon is happy to offer limited warranty. We offer 6 month warranty on all electronics on your eBike. Bykon also offers warranty covering 1 year all-inclusive manufacturer's warranty on the bike frame for the owner against all manufacturing defects. Any user error or user-caused damage will not be eligible for warranty. Frame issues excluded from warranty:
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Corrosion
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Paint fade, scratches, and impact marks
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Impact damage
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Non-reversible modification (such as drilling or welding)
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Chain guard mounted to the frame, if applicable