Shipping & Returns
Shipping Policy
Thank you for choosing Bykon! We offer free delivery to Saskatoon and surrounding area addresses. We are currently only delivering to these areas but will consider further locations. We are working on expanding our delivery and shipping, thank you for your patience! Please contact us at bykonbikes@gmail.com for any special requests! We offer assembled delivery ($99 value) or delivery in box as is.
Return & Exchange Policy
Bykon offers FREE returns within 15 days of delivery and under 10km. To return an ebike that is not defective or damaged, please contact bykonbikes@gmail.com within 15 days. We do not provide product returns service after 15 days, the same as refunds.
The mileage on the LCD screen of the ebike must be less than 10km. There should be no wear, dirt, scratches, fragrance, or any other signs of use. All items received by the customer must be included in the original packaging and in the same condition as originally sent.
eBikes that have been used for more than 15 days or used for more than 10km will not be accepted or refunded/returned. In addition, if there are any signs of use/wear/damage we cannot return or refund.